Physical Hubs are all Hub types that are not virtual. As well as those known locally as Family Hubs, these include repurposed children’s centres, or are based in schools, civic buildings, health settings, housing associations or other community-led settings. They offer a range of adult and children’s services based in an easily accessible local building and bring together the public, private and voluntary sectors. They are the “go to” place where parents can access services or information about all family-related matters, delivered either in that building, other linked sites to which the Hub signposts them, or in their own homes. Many also have a hybrid offer which means families can choose whether to access digital/online or face-to-face help.
Virtual Hubs are networks of services that work together in an integrated way in a local area. Often this will involve key people from all these services meeting to discuss individual cases and how families’ issues can be best resolved. Buildings are delivery sites connected by relationships between these service providers (who may be co-commissioned to work with families) rather than being the Hub themselves.